Privacy policy
Last Updated: June 26, 2026
At Her and He Cosmetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• Company Name (if applicable)
Order Information
• Products purchased
• Order history
• Payment status
• Delivery information
• Return and refund details
Payment Information
For your security, we do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information. All payments are processed securely through trusted payment gateway providers.
Technical Information
When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies
How We Use Your Information
Your information is used to:
• Process and deliver your orders
• Verify payments
• Provide customer support
• Respond to inquiries
• Manage returns and refunds
• Improve our products and services
• Personalize your shopping experience
• Detect fraud and prevent unauthorized transactions
• Comply with legal obligations
Marketing Communications
With your consent, we may use your contact information to:
• Send order updates
• Notify you about new product launches
• Share exclusive offers and discounts
• Send promotional emails
• Send WhatsApp updates
• Recommend products based on your purchase history
You may unsubscribe from promotional emails or opt out of marketing messages at any time using the unsubscribe link or by contacting us.
Cookies
Our website uses cookies to:
• Remember your preferences
• Improve website performance
• Analyze website traffic
• Personalize your shopping experience
• Enable secure checkout
You can disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with trusted service providers when necessary to operate our business, including:
• Payment Gateway Providers
• Shipping & Logistics Partners
• Website Hosting Providers
• Marketing Service Providers
• Customer Support Platforms
These partners are required to keep your information secure and confidential.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
• Unauthorized access
• Loss of data
• Misuse
• Alteration
• Disclosure
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Data Retention
We retain your personal information only for as long as necessary to:
• Complete your orders
• Provide customer support
• Maintain business records
• Comply with applicable legal and tax obligations
• Resolve disputes and enforce our policies
Your Rights
You have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications
• Request information about how your data is used
To exercise these rights, please contact us using the details provided below.
Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any updates will be posted on this page with the revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Her and He Cosmetics
Email: contact@herandhe.co
WhatsApp Support (Chat Only): +91-9104995835
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
We are committed to protecting your privacy and ensuring a safe, transparent, and secure shopping experience.