Terms of service

 

By accessing or using the Her & He Cosmetics website, you agree to comply with the following Terms of Service. Please read them carefully before placing an order.

Product Usage

  • Our skincare and cosmetic products are intended for external use only.
  • Individual results may vary depending on skin type, lifestyle, and usage.
  • We recommend performing a patch test before first use.
  • If irritation or an allergic reaction occurs, discontinue use immediately and consult a healthcare professional if necessary.

Pricing

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • Prices, offers, and promotions are subject to change without prior notice.
  • Promotional offers are valid only for the specified duration and cannot be combined unless explicitly stated.

Order Acceptance

We reserve the right to refuse or cancel any order due to:

  • Pricing or typographical errors
  • Product unavailability or stock issues
  • Suspected fraudulent or unauthorized transactions
  • Incorrect customer information

If your order is cancelled after payment, the applicable refund will be processed to the original payment method.

Exchange Policy

  • We offer exchange only. We do not accept returns for change of mind or personal preference.
  • Exchanges are available only for products received in a damaged, defective, incorrect, or expired condition.
  • Exchange requests must be raised within the period specified in our Exchange Policy and supported with clear photos or videos.
  • Products that have been used, opened, or damaged by the customer are not eligible for exchange.

Limitation of Liability

  • Her & He Cosmetics shall not be responsible for the misuse or improper application of any product.
  • Customers are responsible for reading and following all product instructions, warnings, and usage guidelines.
  • Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

Intellectual Property

All website content, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Text and other content

is the exclusive property of Her & He Cosmetics and is protected under applicable intellectual property laws. Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

Changes to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms of Service and any separate agreements whereby we provide our services shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.