Shipping policy

Last Updated: July 1, 2026

Thank you for shopping with Her & He Cosmetics. We are committed to delivering your skincare products safely and on time.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, sales, or promotional events, processing may take slightly longer.

Shipping Coverage

We currently deliver across most serviceable locations within India.

At this time, we do not offer international shipping.

Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping offers will be clearly mentioned on our website and are subject to promotional terms.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or WhatsApp, allowing you to monitor your shipment in real time.

Delivery Attempts

Our courier partners usually make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply if reshipment is requested.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Her & He Cosmetics is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, phone numbers, or recipient details.