Refund policy

Last Updated: July 1, 2026

At Her & He Cosmetics, customer satisfaction is important to us. As our products are skincare and personal care items, we maintain strict hygiene and quality standards. Please read our policy carefully before placing your order.

Exchange Policy

We offer exchange only. We do not offer returns or refunds for products that have been opened, used, or purchased by mistake.

An exchange is available only if:

You received a damaged product.
You received the wrong product.
You received an expired product.
The product is missing due to a packing error.

Exchange Request Timeline

To be eligible for an exchange, you must contact us within 48 hours of delivery.

Please share:

Your Order ID
Clear photos of the product
Photos of the outer shipping package
An unboxing video (recommended for faster verification)

Requests made after 48 hours may not be accepted.

Non-Exchangeable Products

We cannot offer exchanges for:

Opened or used products.
Products damaged after delivery due to improper handling.
Allergic reactions or skin sensitivity, as every individual's skin is different.
Orders placed incorrectly by the customer.
Products purchased during clearance or special final-sale promotions, unless damaged or incorrect.

Refund Policy

Since we follow an Exchange-Only Policy, refunds are generally not provided.

Refunds will only be considered if:

We are unable to replace the product due to stock unavailability.
Your order is cancelled by Her & He Cosmetics before dispatch.
A duplicate payment has been successfully charged.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Exchange Approval

After receiving your request, our quality team will review the provided information. If approved, we will arrange a replacement product at no additional cost.

We reserve the right to reject exchange requests that do not meet the conditions outlined in this policy.